Refund Policy

1. Automatic refund when generation fails

If a credit was deducted but no image was created (for example, generation failed or could not start), that credit is refunded automatically. Refunds are processed per job, so retries or system reprocessing never deduct or refund a credit twice.

2. When credits are used, and when they come back

A credit is used only once, when an image is created. Saving or re-saving does not use credits.

If an image was not created, the credit for it is returned automatically. This covers cases where generation failed or could not start.

Even if the label information check finds wording that differs from the original, the image has already been created and the credit was used to create it, so it is not returned. The check does not block saving — it tells you what changed, and once you confirm, you can save the image as is (saving costs nothing extra).

3. Credit validity period

Purchased credits are valid for 12 months from the date of purchase.

4. Payment cancellation and withdrawal of purchase

Cancellations and refunds of paid purchases (subscriptions and one-time credit purchases) are handled in accordance with applicable laws, including Korea's Act on the Consumer Protection in Electronic Commerce. The procedure and timeframe for refunding unused credits will be finalized and announced on this page when payment integration launches.

5. Contact

Send refund questions to enquiry@rimikimi.com.